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Please Read Our Service Agreement Below
Service Agreement
Wax Masters Detailing Service Agreement
This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and Wax Masters Detailing(hereafter referred to as “Wax Masters Detailing”, “contractor”, “technician”, “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the full terms of this agreement, without modification by you. By booking or using the services of Wax Masters Detailing you hereby agree to the following terms:
Access to Water & Electricity
We require access to water and electricity for all of our car detailing services. If you do not have access to either water or electricity please call us at +1 973-670-5350 so we can find a solution. Failure to provide access to water and electricity at the time of your appointment will result in a $80 cancelation fee.
Cancellation Policy
We detail rain or shine and are prepared for most any weather conditions including but not limited to rain.
Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $80. The following terms and conditions apply to all appointments:
- We require 48 hours notice to cancel or reschedule any appointment or service.
- Wax Masters Detailing reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure.
- Failure for the vehicle and keys to be present at the time and location of the ordered service may result in the cancellation of the appointment by Wax Masters Detailing and will be considered a cancellation policy violation which will result in a $80 cancelation charge.
- Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed for $80 based on the above cancellation policy guidelines.
Operating & Moving Your Vehicle
Time Limit
All detail jobs have specified time limits. Completion of work is based off of unique time limit of package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned Wax Masters Detailing technician. The time starts as soon as the technician completes client check in and initial equipment setup.
Detail Time Limits Are As Follows:
- Bronze Package1.5 – 2.0 hours
- Silver Package 2.5 hours
- Gold Package 3.5 hours
- Diamond Package 4.5 hours
Guaranteed Outcome Expectations
- If vehicle has been last detailed less than a 1 year ago = 75% as good as new
- If vehicle has been last detailed more than 1 year ago = 70% as good as new
- If vehicle has been last detailed more than 2 years ago = 65% as good as new
- If vehicle has been last detailed more than 3 years ago = 60% as good as new
- If vehicle has been last detailed more than 4 years ago = 55% as good as new
- If vehicle has been last detailed more than 5 years ago = 50% as good as new
- If vehicle has been last detailed more than 6 years ago = 45% as good as new
- If vehicle has been last detailed more than 7 years ago = 40% as good as new
- If vehicle has been last detailed more than 8 years ago = 35% as good as new
- If vehicle has been last detailed more than 9 years ago = 30% as good as new
- If vehicle has been last detailed < 10 years ago = 25% as good as new
Quality of Service
Accidents, Pre-Existing Condition & Damage
Fees, Terms of Service & Payment Terms
Providing Feedback & Photos
Termination of Service
Wax Masters Detailing Changes
I Understand That
- By using our services you hereby understand that Wax Masters Detailing does not guarantee any specific outcomes or results with our detailing services.
- Your payment to Wax Masters Detailing is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
- Wax Masters Detailing limits its liability to the total dollar amount of each job. If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $60 per hour on top of the total cost at the discretion of Wax Masters Detailing employees (we will warn you).
- Because we order materials for the job on demand, deposits made are non-refundable.
- All Sales Are Final.